Invoices: Status only reflects payments, not credit notes. There is always "overdue", which is not correct. Statements reflect credits. How to rectify?

I want to officially welcome you to the Community space, @ilsehahn-q-studi. I'll be happy to help you get this resolved.

You can review the Bank deposit that you created and verify if affected accounts are Accounts receivable associating the correct customer. This way, your invoice doesn't show Overdue and the statements will reflect the credits. Let me show you how:

1. Click Accounting and select Chart of Accounts.
2. Find the account you deposited the payment to and select View Register.
3. Locate and select the correct deposit. Then select Edit.
4. In the Add funds to this deposit section, find the deposit.
5. Select the Received From ▼ the dropdown, and select the customer the deposit was from.
6. Select the Account ▼ dropdown. Then select Accounts Receivable.
7. Then select Save and Close.

If you make any changes, you can apply the deposit entry as a credit to the invoice. Here's how:

1. Click the + New then select Receive Payment.
2. Select the Customer from the ▼ dropdown. This displays all open invoices and outstanding credits for your customer.
3. Enter the day you received the payment in the Payment date field.
4. In the Outstanding Transactions section, select the invoice you need to mark as paid.
5. Under Credits, select the deposit.
6. Select Save and Close.

For additional details about the steps above, click this article: How to link a deposit to an invoice.

Also, regarding the utility fee, you can make it Billable to your customer and it to the invoice. For more details, check out this article: Enter billable expenses. It contains steps on how to add the billable expense to the invoice.

Additionally, I'm adding these articles that will help you find payments you expect to see in the Bank Deposit window in QuickBooks Online:

• Find missing payments you want to deposit in the Bank Deposit window
• Deposit on an invoice is not showing up on the deposit detail report

That's it! Please let me know if there's anything else I can do to be of assistance. Wishing you and your business continued success in all that you do.