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moola
May 9, 2022
Question

Is anyone else experiencing issues with clients not receiving invoices every month?

  • May 9, 2022
  • 1 reply
  • 0 views
Clients have complained they last received emails March 2022. If it was 1 client I would understand but not when the entire client base says they have received invoices for 2 months

1 reply

E
Ethel_A12
May 10, 2022

Thank you for posting here in the Community, @moola. I'll share some troubleshooting steps to fix the issue of your clients not receiving invoices every month.

 

You can ask your customers to check their junk mail and spam folders. If they can't find the invoice sent, you can reset your email address.

 

Here's how:

 

  1. Go to the Settings menu.
  2. Select Account and Settings under Your Company.
  3. After selecting Company, go to the Contact info area and click the edit icon.
  4. Review each email address and make any necessary modifications.
  5. Choose Save, then Done.

 

Once done and the Email is still not found, you can clear and re-enter your email address to refresh it in QuickBooks Online (QBO).

 

Follow the steps below:

 

  1. Click the Gear icon on the top menu.
  2. Under Your Company page, select Account and Settings.
  3. In the Contact info section, tap Email.
  4. Clear the Company email field and enter the desired address, even if it appears correct. Don't use extra characters or spaces before, within, or after the address added.
  5. Press Save and then Done.

 

Then email yourself a test transaction once again. If you still don't receive the email, try a different domain email address (for example, if you were using a Gmail email account, try a Hotmail or Yahoo one instead).

 

If the problem persists, we may need to set up the server to accept hostnames and IP addresses for QuickBooks Online mail servers. You can follow solution 3 in this article: Three solutions for you when customers aren't receiving your emails. You can also have the QBO mail server hostnames and IP addresses added to your outgoing mail servers by contacting your IT expert.

 

To learn more about adding and managing client invoices, sales receipts, and other sales forms, please visit our Sales transactions page.

 

I'd like to know how you get on after trying the steps, as I want to ensure resolving this issue. You can reply to this post, and I'll get back to you. Take care always.

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