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February 23, 2021
Question

Managing a payment on a recurring transaction, that was paid earlier

  • February 23, 2021
  • 1 reply
  • 0 views

Good day<

 

I hope someone can help me. How do I manage a payment for a recurring invoice, the email would have only send on 25th and is due on the 1st of March. How do I link that payment to the customer, so he/she does not receive an invoice.

 

Thank you

1 reply

AlcaeusF
February 23, 2021

Thanks for visiting the Community, @Mieke1.

 

If this recurring transaction is a scheduled type and you choose to send them via email once created, they will be sent automatically. The option to prevent this is currently unavailable unless you'll change the type or delete the recurring template.

 

Once the invoice will be created, here's how to apply the payment:

 

  1. In QuickBooks Online (QBO), go to the + New option at the top left to Receive Payment.
  2. Select the customer's name in the drop-down.
  3. Under the Account column, select the invoice, then enter the amount of payment received.
  4. Hit Save and close.

 

For more information about managing customer payments, check out these articles:

 

 

Please let me know if you have any other questions in the comment section below. I'll be happy to help. Have a good one!