Receipts captured on App does not appear on PC for review.

Hello there, @info11.

Let's go through some troubleshooting steps so you can review your captured receipts on your computer in QuickBooks Online (QBO).

Based on your description, you may have a browser cache-related issue. That's why your captured receipts from the app doesn't appear on your computer for review. Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause errors and performance issues using QBO.

To fix this, you can perform some troubleshooting steps. Start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

If you're able to review your captured receipts, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performance issues. However, if this matter continues, I'd recommend using other supported browsers.

Also, you can email your receipt or bill to QBO, and we'll extract info from it to create a transaction for you to review. You may want to check out this article to learn more about this process: Email receipts and bills to QuickBooks Online.

Let me know if you have other concerns about managing receipts and bills from suppliers in QBO. I'm always around to help. Take care, and I wish you continued success, @info11.