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Jun 11, 2022 11:16 AM UTC
Question

Why aren't my invoices being emailed?

About  2 months ago my invoices keep on giving a delivery error message

1 reply

Jun 11, 2022 1:09 PM UTC

Thank you for reaching the Community, info@mdesignmpu.

I've checked our system and found that there is an issue with delivering invoices through email. Our product engineers are now investigating the root cause of the issue in order to permanently resolve it.

 

In the meantime, I recommend contacting our Support Team to ensure that your company will receive updates and are added to the list of users that are affected. 

 

Here's how:

 

  1. Go to the (?) Help icon.
  2. Select the Search tab.
  3. Click Contact Us.
  4. Enter a brief discussion of your concern and click Continue.
  5. Choose Start a chat with a live support support.

 

You can also use this link to reach them if your having trouble getting into your QuickBooks Online account: Contact Us.

 

Your patience is appreciated. We'll be here if you have other invoice concerns. Have a great day!