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marthinus
Sep 2, 2020 2:05 PM UTC
Question

Why does the email message to customers in the custom form styles change for all the styles if I change one of the styles?

Original commenter did not share additional details

5 replies

AlcaeusF
AlcaeusF
Sep 2, 2020 3:59 PM UTC

Hello there, @marthinus.

 

Allow me to share some information about using Custom form styles in QuickBooks Online.

 

Currently, an option or keystroke to have a different email message for each template is unavailable. The system is designed to apply the changes to all existing forms.

 

I appreciate your input on this feature. We'll continue to update the features of the product, and this preference might be available in the future.

 

While we assess this, I recommend you visit our QuickBooks Blog to stay updated with all the changes.

 

For additional information, I've attached an article about how to customise your invoice emails in QuickBooks: Customise your invoice emails.

 

I appreciate you for taking the time to visit us here today, and I look forward to your response.

dib99
Mar 23, 2021 8:36 PM UTC

The link you provided on how to customize your invoice emails does not work. If the email is universal for any forms you make, why do you offer the option to change it as if they can be different? This is bad UI. And I still don't have a workaround short of typing out a new email for every single email.

 

    Giovann_G
    Mar 23, 2021 10:58 PM UTC

    Thank you for joining the Community space, dib99.

     

    This isn't the kind of impression we'd like you to have.

     

    The link our colleague AlcaeusF provided no longer accessible. This happens since customizing invoice email messages for each template is unavailable. Our engineers still doing their best to improve the QuickBooks feature for everyone. 

     

    Also, you can check our QuickBooks blog page to keep you updated. This is where the new features are introduced.

     

    I'll include this article in case you want to import custom for style for invoice or estimate. This contains steps and a guide to design your form style.

     

    Reply to this post if you have more questions about QuickBooks. We're always here to help.

     

     

     

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