Why is the background of my invoice black when i send it via WhatsApp

I'm glad to have you here in the Community. Let's ensure you'll be able to send invoices to your customers.

To begin with, if you're sending invoices through a web browser to WhatsApp, please ensure that you've updated your Adobe Reader/Acrobat. If you've already updated it, and the invoice still has a black background, I suggest performing browser troubleshooting. Issues like this are usually the result of accumulated cache.

We can start by accessing your account through a private browser. You can refer to these shortcut keys to open a private window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If it works, I recommend clearing your browser's cache so the system can start fresh. You can also switch to a different supported browser to see if it has something to do with your browser.

On the other hand, if you're sending an invoice through a mobile app, let's perform a mobile app troubleshooting.

Android:

1. Go to your device’s Settings and select Apps (the location may vary by device).
2. Choose the QuickBooks app from the list.
3. Select Storage and tap Clear Data.

iOS:

1. Navigate to Settings, select General, and then click iPhone Storage.
2. Find an app that’s taking up a lot of space and choose Offload App.

If the problem continues, you can try uninstalling the app and then reinstalling it to refresh the system.

Additionally, this article can help you manage your invoices:

• Customise invoices, quotes, and sales receipts in QuickBooks Online
• See what’s new with quotes and invoices in QuickBooks Online

Let me know if you have further concerns about sending an invoice via WhatsApp or have any QuickBooks-related concerns. Keep safe.