Why suddenly can i not email my invoices or statements, receiving a delivery issue message

Thanks for bringing this to the Community, @qblooms-iafrica-.

Email delivery may fail if the recipient's email address is incorrect or if there are temporary issues with their email server. Please ensure that each customer's email address is accurately associated with their account to facilitate timely receipt and payment of invoices.

To better assist you, could you please share the specific error message you received? This information will help me provide a more accurate response.

In the meantime, here are steps to address undelivered invoices in QuickBooks Online (QBO):

First, check the status of the sent invoice. Here's how:

1. Navigate to Sales, then Invoices.
2. In the Status column, you'll see if the invoice is undelivered or sent.

Next, verify your customer's email address. If the email address appears correct, ask the customer to check their junk or spam folders. You can also check your email address which might be causing the issue. To review and update the email address, follow these steps:

1. Head to Customers & leads, then Customers.
2. Choose the customer who didn't receive the invoice.
3. Click Edit.
4. Verify and modify the email address as needed, then resend the invoice.

Additionally, browser cache issues may be affecting email delivery in QBO. Outdated cached data can interfere with functionality. To troubleshoot, use a private or incognito window.

Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Once you log into QBO through the private window, check if invoice sending is successful. If it works, clear your browser's cache to remove the webpage data causing the issue. If the problem persists, use other supported browsers.

Feel free to return to this thread with any further questions or concerns. I'm always available to help. Take care and have a great day!