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A
accounts463
April 17, 2021
Question

Account Expired, We are unable to make the payment from any Card

  • April 17, 2021
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

R
ReymondO
April 17, 2021

Hey there, @accounts463.

 

You can update your billing information inside QuickBooks to continue your subscription. Let me show you how:

 

  1. Sign in to QuickBooks Online as a primary admin.
  2. Go to Settings and select Account and settings.
  3. Click Billing & Subscription.
  4. Next to your payment method, select Edit ✎.
  5. Update your credit card info and make sure the address in QuickBooks is the same as the one on your credit card statement.
  6. When you're done, select Confirm card or Save.

 

Please take note that if you have QuickBooks Online bundled with Payroll, this also updates the credit card info for your payroll subscription.

 

If you're getting any error messages or are unable to update your billing details, clear your cache and cookies. Sometimes too much accumulated in the browser might cause unusual behavior with the program. 

 

In case you need help in accomplishing other tasks in QBO, you can check our articles on this link. Let's make sure that the topic is set as "QuickBooks Online."

 

Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.

A
accounts463Author
April 19, 2021

Hello 

 

I am facing a problem with the payment. I tried a lot of cards but the problem is still the same ( Enclosed )

 

Now, I tried from Net banking & Mandate form is generated but the amount is not deducted from the account. ( Enclosed).

 

and Surprize the amount is higher than the display before the subscription. Please check from screenshot from a credit card. 

 

Regards

Pardeep

[removed]

 

[screenshots removed]

MarsStephanieL
MarsStephanieL
April 19, 2021

I can see that this needs further verification, @accounts463.

 

The amount on the Billing summary should match with the amount that will be charged to your card. Since it's not the correct amount, I'd recommend contacting our Customer Care Team. They have the tools to verify your account and the subscription plan so that you can get back to business.

 

Here's how to reach them:

 

  1. Log in to your QuickBooks Online account and select Help.
  2. Click Contact us and enter your concern, in your case you can say, "The amount on the Billing Summary doesn't match the amount that is going to be deducted from my card."
  3. Click Let's talk and select Chat with us.
  4. Enter your account details to verify it and wait for someone from our Customer Care Team to assist you.

 

Moreover, I recommend visiting the following article for more information about how to reactivate QuickBooks: How to resubscribe or reactivate QuickBooks Online.

 

Let me know if there's anything else that you need help with. Take care and stay safe.

A
accounts463Author
April 19, 2021

Hello 

 

I am not satisfied with your reply.

 

I have seen the worst software in my life. 

 

No support/ No email/ No communication. I am struggling to catch you guys 

 

Please contact me here at [Removed]

 

Regards

Pardeep

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