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ptyx507
Nov 6, 2020 5:14 PM UTC
Question

All over the UI instead of looking at the currency symbol, I see this: B/. why? how can I fix this?

Original commenter did not share additional details

3 replies

Rejeil_O
Rejeil_O
Nov 6, 2020 7:37 PM UTC

Hello there, @ptyx507.

 

The B/. symbol is a Panamanian balboa. This symbol will show on your currency if you sign in to your QuickBooks Online account in Panama country.

 

However, if you don't want to use this currency, you can cancel your account and create a new QuickBooks Online account that will based on your country.

 

Let me walk you through the steps on how to cancel your QuickBooks Online account:

 

  1. Go to the Gear icon.
  2. Select the Account and settings tab.
  3. Choose the Billing & Subscription option.
  4. Click the Cancel subscription or Cancel online in the QuickBooks section.
  5. Select Continue to cancel, then choose Continue to cancel again.
  6. Follow the next steps.
  7. Choose Submit and cancel subscription.
  8. Click the Got it button.

 

If you want to cancel a trial subscription, you can read this article for the steps: Cancel your QuickBooks Online subscription

 

I've also added an article to help you reactivate your QuickBooks Online subscription.

 

Please know that I'm always around here in the Community to help. Keep safe, and have a good day.

ptyx507Author
Nov 6, 2020 7:42 PM UTC

it appears that when I posted this it got transformed from the Unicode to the correct currency symbol.

 

I'm atttaching your way a screenshot with the issue. Tried in Chrome and Edge and getting the same results

Angelyn_T
Angelyn_T
Nov 6, 2020 10:11 PM UTC

Hi there, @ptyx507.

 

Thank you for getting back to this thread with the screenshot of your concern.

 

Base on the image attached, the amounts showing up for the bank and QuickBooks balance display an unusual symbol or currency (B/). I can share with you the troubleshooting steps to isolate the issue.

 

First, open QuickBooks using a private window to check if it's a browser issue or not. To save you time, you can use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If that works fine from there, you need to clear your original browser’s cache to optimize its performance and start fresh.

 

Also, you can try opening QuickBooks using other supported browsers aside from Chrome and Edge.

 

For additional resources about banking and the multi-currency feature in QuickBooks Online, you can as well open these links:

 

Please let me know if you need further assistance with this. I've got your back and am always happy to help. Thanks for reaching out, have a great day!

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