Skip to main content
K
kerwynj-lintonch
April 1, 2023
Question

An incorrect balance reminder was sent out to a client. How is this corrected?

  • April 1, 2023
  • 1 reply
  • 0 views
Entries to the customer account shows correct amounts paid against invoices and balances accurately, however, the 30-day reminder seems to have sent out the original total of the Invoice. This is also the only customer's balance to be dispatched with an incorrect balance due since we've been using the reminder method.

1 reply

C
ChristineJoieR
April 1, 2023

I understand your concern about your client's incorrect invoice amount due. I'll share the steps to submit feedback. Providing us with feedback will help improve and help you to have a better experience with QuickBooks Online.

 

The current workaround to send a reminder for the customers latest and accurate due is to send a statement. I suggest sending a request to our product developer. This way, they'll see your suggestion and consider adding it to the next program update.

 

Follow the steps below:

 

  1. Go to the Gear icon.
  2. Under the Profile column, press the Feedback button.
  3. Write your product suggestion, then click Next.

 

Furthermore, our Product Development team receives your thoughtful comments (QBO) through the feature request tracking QuickBooks Online Feature Requests website.

 

Alternatively, we can get ideas for these Frequently Asked Questions (FAQs) about importing data: Common questions about importing data to QuickBooks Online.

 

Please feel free to remark with your response. I'm excited to provide more information on importing and exporting-related matters. Have a great day.

Terms & ConditionsAccessibility statement