Anyone know how to take full picture of a receipt. mine keeps cutting it down to the corner of the receipt

Hello, @info-thesparky-i.

Let's work together and capture a complete image of your receipt in the QuickBooks Online App.

To begin with, please ensure that the receipt is placed flat on a clean surface, aligning it with the edges of your phone's screen to make sure all corners are visible. When taking the photo, hold your phone directly above the receipt and capture the image. Avoid angling the camera or taking the photo from the side.

However, if you've already tried these methods, let me offer some troubleshooting steps to help you resolve issues with your QBO app.

Too much cache on any application, such as QuickBooks Online, can cause malfunctions inside the app. That's why you can't see your customers. We'll have to reset the app to ensure your QBO app works properly.

For iOS:

1. Go to your phone's settings.
2. Select General, then choose iPhone Storage.
3. Tap QuickBooks Online from the application list.
4. Select Offload App to free up the storage without deleting the documents and data for the app.

For Android:

1. Go to your phone's settings,
2. Choose Apps (varies by device).
3. Select QuickBooks Online from the application list.
4. Go to the Storage section, then tap Clear Data.

If the issue persists, I recommend uninstalling and reinstalling the app. 

By the way, you can also take a photo of the receipt using your regular camera and then upload it into QBO. This way, the program can extract info from it and create a transaction for you to review.

Moreover, you may want to enhance your business communication in terms of personalizing your sales forms. Feel free to read this article: Customise invoices, estimates, and sales receipts in QuickBooks Online.

If you have further questions about using your QBO app, you can comment below, and we'll respond to you as soon as possible.