Are you having issues editing an rate on an invoice line item?

Thank you for reaching out regarding the issue you're experiencing with editing rates on invoice line items. I appreciate you bringing this to our attention, and I want to assure you, Sara95, we take your concerns seriously. I understand the importance of this functionality for your business operations and am committed to resolving this matter promptly.

Sometimes, browsers become bogged down with frequently accessed resources like cache and cookies, leading to unexpected behavior. To fix this, open your account through an incognito window to rule out the possibility of a webpage issue. You can accomplish this by utilizing the following keyboard shortcuts: 

• Safari: Shift + ⌘ + N
• Google Chrome: Press Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N

If this works, I recommend clearing your browser's cache so the system will start fresh. If you encounter the same result, I suggest switching to a different supported browser.

Additionally, check out this article to learn how to make the most of your financial reports: Customize reports in QuickBooks Online.

We understand how important flexibility in pricing is for our customers, and we're committed to addressing this issue as quickly as possible. If you continue to experience difficulties or if you have any further questions, please don't hesitate to reach out. We're here to help and will keep you updated on any developments regarding this matter.