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January 30, 2021
Question

Can i edit an account name in chart of accounts? its edit is not being shown after saving but when i go to edit again it show their but not on the main screen of COA.

  • January 30, 2021
  • 1 reply
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1 reply

January 30, 2021

Let's perform some troubleshooting solutions to reflect the updated account name in the Chart of Accounts page, userhbkhilji

 

I appreciate you for changing the account name on your QuickBooks Online (QBO). I've tried replicating this one and the updated account is showing on the Chart of Accounts (COA) page under the Name column. To better isolate this one, let's try signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Then, try accessing the COA page again.  If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBO collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other use a supported, up-to-date browser to roll out the possibility of a browser-related issue.

 

I've got some articles here for more details about the Chart of Accounts:

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.