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December 6, 2024
Question

Can I make all invoice services from QB online available on QB Mobile? Since an update they are not there anymore.

  • December 6, 2024
  • 1 reply
  • 0 views
Only a few of the services I created online show up when I use QB mobile in the field to create invoices. I need them all available to me.

    1 reply

    December 6, 2024

    Let's work on this together to resolve the issue of your invoices not appearing in your mobile app, Judd. Allow me to provide some troubleshooting steps.

     

    QuickBooks Online (QBO) and QuickBooks Mobile are designed to sync your information. However, discrepancies can occur, particularly after an update. I recommend refreshing your app data to see the latest available information in your QBO app.

     

    If you're using iOS, here's how:

     

    1. Go to Settings on your device, then tap General
    2. Click iPhone Storage, then tick the QuickBooks Online app.
    3. Select the Offload app button.

     

    If you're using an Android device, here's how:

     

    1. Go to Menu, then tap More options:
    2. Select Settings, then click Refresh Data.
    3. Tap Yes to confirm.

     

    This process will free up storage without deleting your app’s documents and data.

     

    Also, you can consider uninstalling your app and reinstalling it again to ensure a seamless and smooth experience while using the mobile app. For detailed steps on how to do it, please refer to this article: How to download the QuickBooks Online mobile app.

     

    Additionally, you can always visit our website for more tips and other resources you can use in the future: Self-help articles.

     

    Please let me know if you have follow-up questions about this or anything else. I'm here to help. Stay safe.