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J
jumbahr-gmail-co
June 18, 2024
Question

Can I've been trying to follow up QuickBooks refund for the past 30 days, it is approved but haven't received the funds to date. Can anyone help me ? case 15117862263

  • June 18, 2024
  • 1 reply
  • 0 views
I've been following up this refund since May 18th 2024 with the same tune from all customer care representatives, I give it 7-10 days. it's been over 30 days now. I've been given multiple case numbers since then for the same issue quickbooks refund issue case numbers: 
xxxxxxxxxxx 
xxxxxxxxxxx 
xxxxxxxxxxx 
xxxxxxxxxxx 
can anyone help me on a way forward ? talking to the customer care representatives has been futile

1 reply

J
JamaicaA
June 18, 2024

Receiving the refund promptly can make customers feel a sense of security, jumbahr. I recognize that it's been a while since you heard when you'll get the repayment. Let me share the steps for our experts to help you.

 

Please know that we're unable to discuss any billing concerns here to protect you. With this, I recommend contacting our Support Team for progress with your refund request. They have tools to access your billing history and provide an update regarding your case. Here's how to do that:

 

  1. Go to the Help icon and choose Search.
  2. Select the Contact Us button and enter your concern.
  3. Press Continue.

 

See this article to learn about our support hours according to your region: How and when can I contact QuickBooks Online support?

 

I'm adding this reference to guide you in supervising your subscription moving forward: Manage billing, payment, and subscription info in QuickBooks Online.

 

Visit this page to browse all articles related to QuickBooks: View all help for QBO.

 

We're always here in the Community to assist you with any QuickBooks-related tasks, apart from billing concerns. Stay safe!

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