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Abdul Rehman
Abdul Rehman
November 8, 2019
Question

Customization issue in Invoice templat

  • November 8, 2019
  • 1 reply
  • 0 views

Hi All,

 

I am customizing the Invoice form and getting the impact of changes while printing the invoice. 

But the text in the message box is not appearing in while printing the invoice. Although its reflecting on the for while  doing the customization but not on print.

 

I am also attaching the snapshot for more clear picture of the issue. Please review and guide.

 

Regards,

Abdul Rehman.

1 reply

Abdul Rehman
Abdul RehmanAuthor
November 8, 2019

Hi All,

 

Please - as I found the root cause. Actually the customization impacts on subsequent invoices not the invoices created before customization. 

 

But will appreciate if QB team member(s) confirm the same of guide if any other option is available to have impact on previously created invoices please.

 

Regards,

Abdul Rehman.

M
Mark_R
November 8, 2019

I appreciate the screenshot you've shared, @Abdul Rehman.

 

Let's perform some PDF troubleshooting steps to show the text from the message box when printing the invoice.

 

It's possible that your Adobe Reader/Acrobat has an issue. To double-check, let's first try updating your Adobe Reader/Acrobat to the latest version.

 
If you get the same result, let's repair your Adobe installation. Let me show you the steps.

 

  1. Close Acrobat/Reader and all open web browser windows.
  2. Select the Start button at the bottom left of your screen.
  3. Type Control Panel, then press Enter.
  4. Select Programs and Features.
  5. Select Acrobat or Adobe Reader, then Uninstall/Change.
  6. In the Setup dialog box, select Next.
  7. Select Repair, then Next.
  8. Select Install.
  9. When the process is complete, select Finish.
  10. Restart your computer and log back in QuickBooks Online, then try to print. 

If the issue persists, you can uninstall and reinstall the Adobe Reader/Acrobat.

 

You can read these articles for more troubleshooting steps:

 

You might also want to check out this article to learn how to send an invoice.

 

Feel free to leave a comment below if you have any other questions. I'll be right here to help.

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