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December 22, 2021
Question

Do account managers ever answer to you by emails or join meetings they organise?

  • December 22, 2021
  • 2 replies
  • 0 views
I'm on a trial period, received an email from an account manager to answer my questions but she never answer my emails. Same with another expert, booked a session to have a look around but he never joined. Rebooked the day after and still nobody contacting me. It's really frustrating to waste time for nothing!

2 replies

December 22, 2021

Hello, @lalapoutine-gmai.

 

Thank you for reaching out to the Community. I might also feel the same if I were in your position. We always make sure that every concern is being addressed.

 

Regarding account managers, I suggest you contact them again as only users have access to contact them. Account managers are dedicated teams for users.

 

If you have any questions regarding your trial account, you can contact our Technical support team. They can check and assist you in real-time.

 

Let me know if you need further assistance with your trial account in QuickBooks Online. The Community always has your back. Have a great day!

Fiat Lux - ASIA
December 23, 2021

@lalapoutine-gmai 

Any specific concern?