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September 19, 2024

Thanks for posting your concern, @laraibvince98-gm. Let me help you get this addressed.

 

May I ask the exact error message while creating and saving the invoice transaction? It would greatly help us if you could provide additional information about this message to find you a fix accurately.

 

While waiting for your response, I recommend performing some basic troubleshooting steps to determine if the issue is related to your browser.

Let's start by accessing your QBO account using an incognito/private browser. Your browser's cache and cookies become corrupted, leading to errors or unexpected behaviors. Refer to these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear your main browser's cache to restart. Clearing the cache will effectively reset the program, allowing you to sort issues caused by stored cache and cookies. Another way is to utilize other supported browsers.

 

In addition, here's a helpful resource to guide you in managing your income and expenses: Enter and manage bills and bill payments.

 

Please share more details about your concern. I'll monitor this thread and respond to you as soon as possible. Take care.