Hello i been over 2 weeks trying to get contact with someone for support, not success, maybe i have lucky here. i need to print invoices and statement with the logo

Hello, Admon. Thanks for sharing your concerns with us. I truly appreciate your patience over the past couple of weeks. Let’s get your invoices and statements looking just the way you want them.

For your logo to appear correctly when printing:

• Double-check that the logo you uploaded is in the correct format (.gif, .bmp, .png, .jpg, .jpe, or .jpeg).
• Verify the size and resolution of the logo (smaller than 10MB, 24 bits or less in bit depth).
• Try re-uploading the logo and saving the changes.

If everything looks good, review the settings of the current invoice style you're using. Make sure the logo is not hidden. 

Additionally, when creating the invoice, ensure that the template with the logo is selected under the Customise button.

As for the logo on statements, it will automatically appear once you've added it in the invoice or company settings.

For more detailed information, check out this article: Add, customise, or remove logos on sales forms.

If your preferences are correctly set and the logo still won't display, you can perform some troubleshooting steps. A cache-related issue is likely causing the problem. First, use a private or incognito window to rule this out. Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

Next, log in to your QuickBooks Online (QBO) account and see if the logo is displayed when you reprint your invoices and statements. If it works, clear your browser's cache to remove the webpage data causing the issue. If a private browser doesn't work, use other supported browsers.

If the issue persists, contact our support team for further assistance. 

Feel free to reach out if you have additional concerns. It's my priority to make sure you can successfully upload your logo and establish your company's brand. Take care and have a great day!