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L
leoagapiou-gmail
October 7, 2022
Question

Hello. The printed invoices are different from the template i choose. Is there any adjustment i have to do so the tempalte matches the printed invoice?

  • October 7, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

C
ChristieAnn 11
October 7, 2022

Hi there, leoagapiou-gmail.

 

Thank you for visiting the QuickBooks Community. Please know that we aim to deliver customer satisfaction at all times and fix an issue as soon as possible. With this, may I ask for screenshots of the template you've chosen and the printed invoices? I appreciate any further details so I can see what causes the issue and provide accurate solutions.

 

In the meantime, I recommend logging in to your QuickBooks account using a private browser. Then, try to print your invoices from there using the template you've selected. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using.

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online. If the steps above didn't work, use another supported browser as an alternative.

 

Lastly, you may refer to this article to see steps on how you can set up and make the most of recurring templates for your transactions: Create recurring transactions in QuickBooks Online.

 

You can always find me here if you need more help managing your invoices. Stay safe and have a productive day ahead, leoagapiou-gmail.

L
leoagapiou-gmailAuthor
October 7, 2022

Hello ChristieAnn. Thank you for the reply. I tried the solution you recommened but it didnt work. Please find attached screen shot of the template and the printed invoice. Look closely the that in the printed make them bold, the balance due is bigger, the name of the company is smaller etc.

C
Charies_M
October 7, 2022

Hi there, ,leoagapiou-gmail.

 

The steps recommended by the previous agent should help fix the issue with printed invoice being different from the template used. 

 

Since the issue persists after following the steps shared by my colleagues above, I highly suggest contacting our Phone Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this issue. They can also perform other troubleshooting steps to fix this for you.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

Feel easy to click these links below about how to edit customer information and transactions. 

 

You might also want to visit our QuickBooks Online learning guides for tutorials and webinars about the product.

 

Reach back to me if you have other questions about managing invoice templates. I'll be around to help. Have a good one.

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