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A
artemnaumenko1-g
October 29, 2021
Question

Hello, this is getting kind of rediculous. Software costs 300 USD per year and does not have bulk deleting of inventory shrinkage entries.

  • October 29, 2021
  • 2 replies
  • 0 views
In addition, does not have one of the biggest banks in the UAE, Emirates NBD, to connect to the software. Is using product names as unique identifiers for products instead of SKU like pretty much any other software/business, but worst of all is i've been trying to get a hold of a support agent for 5 days and all I get is message failed to send when I write in chat. (Yes I am connected to internet) Sorry for the harsh words, this is not a bad software but these issues are very big for an accounting software costing like this and are really preventing me from using it or recommending it.

2 replies

R
Rea_M
October 30, 2021

Addressing your QuickBooks Online (QBO) concerns is my priority, @artemnaumenko1-g.

 

Let me start with your concern about connecting the biggest bank in the UAE, the Emirates NBD. You're able to connect the Emirates NBD - Business Banking account to the online banking feature in QBO. (Please see the screenshot below for your reference). For the step-by-step guide, you can refer to this article: Connect bank and credit card accounts to QuickBooks Online.

 

 

Next, with regards to the Stock Keeping Unit (SKU) feature in QBO, you can use it to track the variation of your inventory items. (Please refer to the screenshot below for your reference). To create one, please refer to this article: Add inventory products in QuickBooks Online. 

 

 

Then, you're already on the right track in contacting our Customer Care team. I'd recommend reaching out during our support hours to make sure we can assist you on time. Please refer to this article for the complete details: How and when can I contact Support?.

 

Also, we take customer suggestions as opportunities to improve the various features within our products. Therefore, I would encourage you to send suggestions or product recommendations.

 

Your valuable feedback will be forwarded and reviewed by our Product Development team to help improve your experience while using the program. Here's how:

 

  1. Go to the Gear icon.
  2. Select Feedback.
  3. Type in your recommendation in the Share your feedback field.
  4. Click Next.
  5. Follow the on-screen instructions to complete the process.

 

I've attached screenshots below that show the first four steps.

 

 

 

In keeping with this, I'm adding this article to further guide you in managing the growth of your business using QBO: QuickBooks Help Articles. It includes topics about account management, taxes, and banking, to name a few.

 

I'm all ears if you have other concerns about banking and the QBO software's features. You can drop a comment below, and I'll gladly help. Take care, and I wish you continued success, @artemnaumenko1-g.

A
artemnaumenko1-gAuthor
October 30, 2021

Dear Rea,

 

Not a single answer you gave me here has helped me solve anything. As I have said. I have tried to contact support for the past 5 days and everytime I send a message it says message failed to send, thats why im writing here instead of chatting with support.

 

I have also tried to connect Emirates NBD many times before and I always got an error at the end, the QB chat support told me that they do not support that bank yet... I would provide a screenshot of them saying it but unfortunatelly I don't have the chat history.

 

What you said about the SKU is nothing related to my actuall question, and you did not even mention the main issue of my post which is that QB does not have bulk deleting of inventory shrinkage entries. Also this is the most urgent issue. I cannot do proper accounting when I have -120,000 net income because I deleted all our product stock from QB and cannot delete the inventory shrinkage entries to make the net income be correct again... 
https://gyazo.com/9c1788cf1e1bb47aee99c56508b1706e 


https://gyazo.com/c9ece0d5e3d31baf2bf244be66f94508

 

Kind regards,

Artem Getman.

Fiat Lux - ASIA
Fiat Lux - ASIA
October 30, 2021

@artemnaumenko1-g 

You should switching to another accounting app.

    A
    artemnaumenko1-gAuthor
    October 30, 2021

    Im seriously considering it, you got any suggestions? I thought QB was supposed to be good...

    R
    Rea_M
    October 30, 2021

    Thanks for getting back to us, @artemnaumenko1-g. Let me share additional information regarding your concerns about the available features in QuickBooks Online (QBO).

     

    Based on your description, this failed message error you've encountered when contacting our support can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

     

    You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

    • Press Ctrl + Shift + N (Google Chrome)
    • Ctrl + Shift + P (Firefox)
    • Control + Option + P (Safari)

     

    Once signed in, go to the Help menu and contact our Customer Care team again via chat.

     

    If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

     

    On the other hand, the QBO system currently doesn't have the option to delete inventory shrinkage entries and transactions in bulk. This is because the change is permanent, QuickBooks limits how many you can void to prevent mistakes. With this, you'll have to manually delete each and every shrinkage entry to correct your net income.

     

    You can pull up the transaction report again (i.e., Transaction Detail by Account) and manually select each entry to delete them. You can also refer to this article to learn more about the process: Void or delete transactions in QuickBooks Online.

     

    In keeping with this, I'm adding this article to further guide you in managing the growth of your business using QBO: QuickBooks Help Articles. It includes topics about account management, taxes, and banking, to name a few.

     

    Let me know in the comments below if you have other concerns about banking, the software's features, and managing transactions in QBO. I'll gladly help. Take care, and I wish you continued success, @artemnaumenko1-g.

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