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accounts-failsaf
November 11, 2022
Question

Hi a customer has overpaid a payment and we want to hold the money off future bills. How do we record this in quickbooks? It wont allow us?

  • November 11, 2022
  • 1 reply
  • 0 views
"So basically if a customer pays you money, but its a mistake and they dont owe you anything so there's nothing to match the payment against. But i want to show it as a minus on their account. 
It won't let you save it unless there's something outstanding. Does that make sense?

She kept saying to add a credit note, but thats not correct as it has to correspond with the money that came into the bank.."

1 reply

JessT
JessT
November 11, 2022

Hi accounts-failsaf!

 

Yes, it makes sense, but there is a way to record their payment, and we can assume it is an advanced deposit. I'll guide you through the process.

 

Since the transaction is on your Banking page, you can categorize it as Accounts Receivable and tag the customer's name in the Vendor/Customer field. This will post the money to your bank register and will also save as a credit in the customer's profile. You can even put a memo in reference to it.

 

 

Alternatively, you can record the payment as a retainer. You can consult an accountant to find out which one should you choose.

 

Let me know if you have any other questions in mind. Take care and have a good one!

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