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ISSA2
November 1, 2022
Question

Hi all, How to mach a refund receipt with money received, i.e. Stripe bulk deposit that contains refunds?

  • November 1, 2022
  • 3 replies
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Original commenter did not share additional details

3 replies

MirriamM
November 1, 2022

Hi there, @ISSA2. I want to make sure you get the help you need.

 

To ensure we're on the same page, can you provide more details about the refund receipt you'd want to match to the deposit? Is it from stripe or QuickBooks? Can you tell me more about it? Any extra information is appreciated to help us fix the problem. 

 

In the meantime, I recommend checking this helpful article for guidance on managing your bank transactions: Categorise and match online bank transactions in QuickBooks Online.

  

We are looking forward to hearing from you. Have a great day!

teamp3
August 7, 2023

I have this same issue with our Stripe transactions.  I think I can clarify further.  We only import our bank account, not our Stripe account.  This means we have to go in and match the bank transactions with our manually entered sales receipts and refund receipts.  When Stripe sends payments to the bank, they sometimes include both refunds and purchases.  When matching transactions in the banking screen, there is not an option to enter the refunds, and they will not come up as a search result at all, since the deposit to the bank was a positive amount.  The search results only include sales receipts and invoices.

Is there a way to address this issue?  Thanks 

MirriamM
August 8, 2023

Welcome to the thread, @teamp3. And thank you for providing detailed information about your bank transactions concern.

 

In QuickBooks Online (QBO), matching refund receipts to downloaded bank deposits isn't an option. As a workaround, you can exclude the downloaded transaction from the Banking page to avoid duplicates since you've already created a refund receipt manually.

 

To exclude bank transactions, here's what you'll need to do:

 

  1. In the left menu, click Banking/Transactions.
  2. Go to the Banking tab.
  3. Select the account from the list.
  4. Locate the deposit.
  5. Tick the box for the transactions you wish to remove and press the Exclude menu. 

 

Once done, the transaction will move to the Excluded section. To know more about removing entries, I recommend visiting this article:  Exclude a bank transaction you downloaded into QuickBooks Online.

 

To learn more about matching transactions, check out this article for guidance: Categorise and match online bank transactions in QuickBooks Online.

 

If you encounter problems when reconciling your accounts in the future, refer to this handy article to resolve them: Fix issues at the end of a reconciliation in QuickBooks Online.

 

You're always welcome to comment below if you have followed-up questions when handling your transactions. I'm just around to help. Take care always.

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