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Jul 30, 2023 3:51 PM UTC
Question

Hi, by mistake I have deleted an invoice and it's payment. I can see it in the audit log but don't know how to bring it back. Is it even possible? If so, how to do that?

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1 reply

Jul 30, 2023 5:55 PM UTC

Hi there. It'd be nice to have an option to restore a deleted transaction. 

 

For now, we're unable to restore an invoice once it is deleted. However, you can use the audit log to get the details. Then, re-record the transaction.

 

Here's how:

 

  1. Go to the Gear located in the upper right-hand corner.
  2. Under Tools, select Audit log.
  3. Select the User and Date.
  4. From the Event drop-down menu, choose Deleted/Voided transactions.
  5. Find the deleted invoice and click View to see the history.

After getting the information, you can re-create the invoice by going to + New > Invoice.

 

To learn more about the audit log report and manage your invoices, please check out these articles:

 

As always, you can visit us here if you have more questions regarding the sales transactions or other concerns in your account. I'll be around to help. Have a good day ahead!