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R
Robert-Maszkowski
May 10, 2025
Question

Hi. I am following instructions on QBO's help pages to find out how to forward receipts. However, I cannot find the Receipts page in my account. Please help.

  • May 10, 2025
  • 1 reply
  • 0 views
I'm based in New Zealand.

1 reply

K
KiazzymaeC
May 10, 2025

Hello there, Robert. I can help you find your Receipts page within QuickBooks. It is under the Transactions menu.

 

Here's how:

 

  1. Navigate to the Transactions menu.
  2. Click the right-side menu and select Receipts.
  3. From there, you can also forward receipts by selecting Forward from email.
     

If the Receipts page still isn't visible, I recommend accessing QuickBooks Online (QBO) using a private browser or incognito mode. Here are the keyboard shortcuts for different browsers:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If using a private browser allows you to forward receipts, be sure to clear the cache of your regular browser. If that doesn’t work, let's use a different supported web browser.

 

For more information on sending receipts, refer to this article: Email receipts and bills.

 

  • Note: While the article is a US guide, it is still applicable in your country.

 

Additionally, you can upload your receipts to QuickBooks to keep your financial records organized and easily track your expenses, ensuring you have the necessary documentation for budgeting and reporting.

 

  • Note: Although the article is a US guide, it remains relevant and applicable in your country.

 

If you have any more questions about finding your Receipts page in QuickBooks Online, feel free to reach out. I’m here to help you every step of the way!

R
Robert-MaszkowskiAuthor
May 12, 2025

Hi KiazzymaeC,

Thanks for your reply. Unfortunately, your instructions did not work. I tried two different browsers, including Incognito mode in both. There is no Receipts tab or link in the Transactions section, or seemingly anywhere else in my QBO account.

 

I can see expenses, but not receipts.

 

Regards,

Rob

M
mv32
May 12, 2025

Hi Robert. I'd like to share some information about the receipts forwarding feature in QuickBooks Online (QBO).

 

This feature is currently accessible in the United States, United Kingdom, Canada, Singapore, South Africa, and Australia.

 

We appreciate your interest in this service and greatly value your feedback, which plays a vital role in enhancing the user experience across our platform. Your insights are always welcome and beneficial not only to your business but also to the wider community. Please follow these steps to add your suggestion:

 

  1. Go to Settings and select Feedback.
  2. Enter your comments or product suggestions.
  3. Then select Next to submit your feedback.

 

Once submitted, our engineers will review your feedback. It may influence future updates, especially if it attracts significant user interest. While you await broader availability, you can manually attach receipts when creating expenses:

 

  1. Click the + New button.
  2. Select Expense under Suppliers.
  3. Complete the expense information.
  4. Click the Add attachment box, then locate and open the receipt from your folder.

     

  5. Hit Save and close.

 

For more details on forwarding receipts, please refer to this article: Email receipts and bills to QuickBooks Online.

 

Although these references are based on CA guidelines, the steps are applicable in your region as well. For additional information on creating expenses and adding attachments, please refer to these articles:

 

 

Please do not hesitate to contact us should you require assistance with your business records or any other QBO-related concerns, Robert. We're committed to supporting your success.

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