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chillaircon
May 17, 2021
Question

Hi, I have an issue with a duplicated invoices

  • May 17, 2021
  • 1 reply
  • 0 views
Invoices get duplicated without creating them under different numbers with the same amount. A very frustrating situation for us. How to prevent this from happening again?

1 reply

J
jamespaul
May 18, 2021

Hello, chillaircon. 

 

I feel you, and if something breaks in a software, I get frustrated as you are. 

 

A cache-related issue might be causing the invoices to duplicate as you create them. We can confirm this by using an incognito or private window. This is a great way to rule out any cache-related issues in QuickBooks Online. First, follow these shortcut keys to open it: 

 

  • Google Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari (new versions): Command + Shift + N

 

Next, create an invoice as you normally would. If it's not duplicating, then you'll want to go back to the regular browser and clear the cache. This will remove the data that's causing the issue.

 

Finally, close out any of your browser's window so the system will use the new cache data. 

 

Alternatively, you can also fix this by using another supported browser. 

 

Need to check your sales reports to see how much you've made so far? This article can help you build the report you need: Run reports in QuickBooks Online.

 

You're welcome to ask me other questions about your income transactions in QuickBooks. I'm also down to answer any other concerns you might have about the program. 

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