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March 14, 2025
Question

Hi, I have several revenue account and account receivable account. When I created an invoice I can't choose which receivable account should the receivable go to.

  • March 14, 2025
  • 1 reply
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For example, I got Account Receivable (Internal) and Account Receivable (External) - to distinguish the receivable to which party. Then, I created an invoice for an external party, however in my balance sheet, it was recorded as receivable to Internal. I'm so confused

1 reply

March 14, 2025

Hello, aiesecpu! It's great to see you make your first post here in the Community! Thank you for all those details. I understand your confusion regarding allocating receivables in QuickBooks Online (QBO). I’m here to explain how the Accounts Receivable (A/R) account works and help you find the best ways to manage your revenue effectively.

 

To keep your books organized, it's best to use a single A/R account. This simplifies your finances and makes it easier to track transactions. While you can set up multiple A/R accounts, QuickBooks will only use the default receivable account for sales transactions. When you create an invoice, it recognizes the revenue in the income account and records an increase in A/R, indicating what the customer owes you. 

 

Since you need to distinguish your receivables to which party they belong, you can organize them into groups. With this, do any of the following:

 

  • Set up parent and sub-customers 
  • Use location tracking

 

If you opt to utilize location tracking to divide receivables, you'll first have to turn it on from the Advanced tab of the Account and Settings page. Then, select the Location item on the All Lists screen to set up different locations to use. 

 

 

Once you have everything in place, create a separate report to identify the receivables for each location. Here's how to do so:

 

  1. Go to Reports.
  2. Search for and open the Customer Balance Detail or Supplier Balance Detail report.
  3. Make sure that all invoices, bills, or other transactions have locations noted in the Location column. If not, you can select the transaction and add the Location directly from the report.
  4. Click Customise.
  5. In the Customise report panel, hit the Filter item to open that section.
  6. Pick one of the locations from the Location dropdown list.
  7. Choose Run report.

 

If you prefer to set up parent and sub-customers to group your open receivables, please see this article for the step-by-step guide: How to group Accounts Receivable or Accounts Payable account types in QuickBooks Online.

 

Additionally, would you like to see your best-selling products, get insights on the things you buy and sell, and your cost of goods? You can get all this information by generating sales reports in QBO.

 

With this information, you’re now confident in tracking your revenue in QBO. If there are any additional questions or further clarification about the process I provide, please don’t hesitate to click the Reply button. I'm here for you whenever you need assistance. Wishing you a wonderful day, aiesecpu!