Hi, I'm trying to post a bank deposit for a supplier refund as per videos. But the received from is only showing customers. How do I get it to choose a supplier?

I highly appreciate all your efforts, Colorworks. Let me help you further so you can locate the suppliers in QuickBooks Online (QBO).

You can view the vendors by scrolling down in the Bank Deposit section. This way, you can see the dropdown and names of the suppliers. Moreover, please know that the dropdown that'll show first is the customers before the vendors/suppliers.

Alternatively, you can type the name of the vendor to show in the Received From field.

If the vendor still doesn't show and you've confirmed that the vendor is active, let's take some troubleshooting steps to address this.

To begin, open your account through an incognito window to rule out the possibility of a webpage issue. You can accomplish this by utilizing the following keyboard shortcuts:

• Safari: Control + Option + P
• Google Chrome: Press Ctrl + Shift + N
• Firefox or Internet Explorer: Ctrl + Shift + P

If that works fine using a private browser, go back to your original browser and clear its cache so the system can start fresh. Also, using a different supported browser can help us dig deep into the root cause of this unexpected behavior.

Additionally, here's a resource you can browse to help you view and edit transactions with your suppliers: How to view and edit supplier transactions in QuickBooks Online.

You can always have me if you have other queries about your suppliers/vendors. It would be my pleasure to help you out again in any way I can.