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payments-coachdx
January 10, 2024
Question

Hi, invoices are coming back with "delivery issue". I have checked the email address and reentered it, multiple attempts but still doesn't send. Any ideas please? Thanks

  • January 10, 2024
  • 1 reply
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1 reply

Nicole_N
Nicole_N
January 11, 2024

I appreciate you sharing your concern about sending invoices in QuickBooks Online (QBO), @payments-coachdx. Let's perform some troubleshooting steps to isolate this.

 

To check if this is a cache-related issue, open your QBO account using a private or incognito window. You can use the following keyboard shortcuts: 
 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N

 

Once signed in, send your invoices again. If it works without issues, go back to your regular browser and clear the cache. Restart your browser right after. If the issue remains, log in to your account using other supported browsers like Firefox, Google Chrome, Safari, and Microsoft Edge.

 

If the same thing happens, I'd suggest confirming with your customer if there are any issues with their email provider. This is to verify if their system blocked any incoming emails from QBO.


Just in case you want to personalize your sales forms to reflect more of your business identity, customising the template you use in QBO is a breeze.


If you have any other follow-up questions about sending invoices in QuickBooks, let me know by commenting below, @payments-coachdx. I'm here to provide help.

9
9341 4530 9308 5233
September 20, 2024

Hello we are experiencing this problem too. 
a few emails got delivered but the majority gets a delivery issue. The email address provide are correct. Removing the cache from the browser isnt the problem. Please help as its essential for our business to send it via this way. Otherwise we would change immediately away for quickbooks. Because a simple google search shows that this is an ongoing problem for your engineers. 

Nicole_N
Nicole_N
September 20, 2024

I appreciate the details you shared about your concern regarding the issue with the invoice delivery. It's good to know that you've already performed some basic browser troubleshooting to address the problem.

 

Please know that we have an ongoing investigation into this issue. This has been raised to our engineer for further investigation. Rest assured that they are doing their best to fix it as soon as possible. Meanwhile, I suggest contacting our Phone Support team so you'll be added to the list of affected users. That way, you will receive updates on the investigation via email.

 

Here's how to connect with them:

 

  1. Go to the Help icon in the top right-hand corner.
  2. Select Search, then press the Contact Us button.
  3. Enter your question in the box and hit Continue.
  4. Choose the best way you'll want to reach out to us.
     

While waiting for the resolution, you can download the invoices as a PDF and send them manually to your customer via personal/company email outside QBO. Please know that if you opt for this workaround, you'll need to manually apply the payment to the invoice once you receive it from your customer.

 

Moreover, in case you receive an advance payment from a customer, you can easily record this in QuickBooks Online.


Should you need additional assistance or have further questions about invoices, leave a comment below. We'd be glad to provide the necessary help. 

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