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June 14, 2020
Question

How i can return goods on QB to my supplier ?

  • June 14, 2020
  • 1 reply
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1 reply

June 14, 2020

It’s great to see you in the Community, m-taksh.


I can help properly record the return goods from your supplier.


In QuickBooks Online, there are two ways on how to handle supplier credits and refunds. The troubleshooting is scenario-based, so I suggest following the steps that fit your situation.


For example, if the refund is for returned inventory items, enter a refund cheque and link it to the deposit. The steps are easy to follow.


Here’s how to add refund cheque in the Deposits screen:

 

  1. Tap the New menu to select Bank Deposit under Other.
  2. Go to the Add funds to this deposit section and to enter the supplier’s name in the Received from column.
  3. Use the Accounts Payable for the posting account and then key in the amount in the Amount column.
  4. Hit Save and close to keep the changes.

I've attached screenshots on how the steps look like.

To link the deposit to the supplier credit:

 

  1. Go to the New menu to choose Expense or Cheque under Suppliers.
  2. In the Payee drop-down, select the supplier's name.
  3. Leave the Ref/Cheque no., Payment date, Amount, and Memo fields blank.
  4. On the Bill Payment page, the Add to Cheque/Expense window will display.
  5. From there, click the Add link for the outstanding supplier credit and deposit.
  6. Press Save and close.

However, if you want to pay the bill using a supplier credit, follow the recommended steps in the How do I handle supplier credits and refunds article and go directly to Scenario 2.


You can also bookmark the following guide for future reference. It contains a breakdown of articles on how to manage supplier transactions: Manage Suppliers and Expenses.


If you need assistance while working in QuickBooks, let me know by posting a comment below. I’ll get back to help and make sure you’re taken care of. Have a great rest of the day.