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January 3, 2024
Question

How to Email Quotes to Sub-Customers (about 15 of them) and Email Invoices to the Main Customer?

  • January 3, 2024
  • 1 reply
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I have a Main Customer that all invoices are to be emailed to, but they have many Sub-Customers (15 or so) and all Quotes are to be emailed to them, once the quote has been accepted a PO will be issued and this needs to be added to the invoice before emailing the main customer. 

How do I get the 2 different email addresses to work for each sub-customer? So that the Sub-Customer gets all Quotes and the Main Customer gets all the invoices

1 reply

January 4, 2024

Welcome to the Community, ciaran.

 

I'm here to provide instructions on how to ensure that sub-customers receive all quotes and the parent customer receives all invoices.

 

But before that, when creating a Sub-customer, the Bill parent customer option must be ticked. Here's how:

  1. Go to Sales and then select Customers.
  2. Click the Sub-customer name, and then select Edit.
  3. Tick the Bill parent customer.
  4. Click Save.

 

After making the Sub-customer, we can proceed with making the Quotes

 

When creating an invoice, you can select the parent customer to whom the invoice will be sent via email. Here's how:

  1. Click the + New and then select Invoice.
  2. In the Customer, choose the parent customer name.
  3. In the right corner, there's a quote that will be displayed. You can select the estimate made by your sub-customer.
  4. Click Add and then Save and send.

  

You can also check out this article about receiving and tracking customer remittances in QuickBooks Online: Record invoice payments in QuickBooks Online

 

Should you need additional assistance with your customers, feel free to include them in the comments below. I'll be around to lend a hand. Stay safe!