How to inform the customers via QB that their payment has been received, and nothing is outstanding against them? Thanks!

There are two ways to inform your customer that you received their payment and they no longer have outstanding balances, @KESAR-LEARNING. I'll share more information below.

In the QuickBooks (QB) Payments system, customers are automatically notified when their payment is received. However, QB Payments is only available in the United States (US) and Canada (CA).

If your account is within these regions, refer to these domains that will notify them:

• Payments@intuit.com
• Notification@email.merchantcenter.intuit.com
• PaymentNotification@email.paymentsolutions.intuit.com
• BusinessServices@intuit.com
• quickbooks@notification.intuit.com
• do_not_reply@intuit.com

They can check their spam messages if the notification doesn't show in the inbox.

On the other hand, you can create and send customer statements if you're not using QB Payments to inform them that you already received the payment and no longer have outstanding balances. Here's how:

1. Select Customers from the Sales section.
2. Find the customers to create statements and tick the box beside them.
3. Pick the Create Statements option from the Batch Actions tab.
4. Choose the type of statement from the Statement Type dropdown.
5. Select the date range of the statement.
6. Review the customer's email addresses. If it's correct, click Save and Send or Save and Close.

I'll also add this article if you wish to combine multiple transactions into a single record to match your real-life bank deposits: Record and make bank deposits in QuickBooks Online.

Got questions about customer payment notifications? Just drop a reply below, and we'll get back to you as soon as possible. We hope you have a great day.