I added a service to Products/Services. Why does it not show when I make an invoice?

It's nice to see you posting here in the Community forum, Joy. I'm here to make sure that the service item is visible when creating an invoice.

The account name in the Chart of accounts and the account name under Products/Services shouldn't cause an error. To further investigate why the added Products/Services are not appearing when creating an invoice, let's go through some troubleshooting steps. I recommend accessing your QuickBooks Online account using incognito mode or a private window to check if the cache is causing the issue.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, create an invoice. If you encounter no issues, clear the cache in your default browser. If problems persist, switch to a different browser such as Firefox, Google Chrome, or Safari, as the current browser may be experiencing temporary issues with QuickBooks.

However, if none of these solutions work, I suggest contacting our Customer Care Team to report the issue to our engineers. To reach them, click the ? Help button at the top-right corner of your QBO account and select Contact Us to talk with a live agent.

For future reference, check out this article to learn how to receive invoice payment in QuickBooks Online. 

If you have any other questions when creating an invoice, let us know. We're always here to help, Joy!