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A
acc@badiafarms.c
December 30, 2023
Question

I am having a issue in sales invoices where invoice no. is coming duplicate.

  • December 30, 2023
  • 1 reply
  • 0 views
When i am creating a new invoice, it is starting with the same invoice no as it was previous one, then when i go ahead and save the below message appears. "A number so nice you used it twice, there is a already an invoice with XXXX. you can use it again, but reset your invoice No. Starting from XXXX, do you still want to continue Yes / No"

1 reply

I
Irene R
December 30, 2023

Thank you for posting your concern here on the Community.

 

Let me address your concern when creating your sales invoices using your QuickBooks Online (QBO) account.

 

You’ll be presented with a prompt if you create two or more invoices using the same invoice number. To know if you have used the invoice number, I suggest searching your transactions using your invoice number to confirm that it already exists. If you have found it, you can perform the necessary steps to edit or delete them.

 

To avoid experiencing this issue in the future, I recommend temporarily turning off your Custom transaction's numbers in your Account and Settings to have a continuously running invoice number and let QBO assign numbers in your sales automatically.

 

If you've made any changes to your QBO account. You can perform browser troubleshooting steps to ensure the software acknowledges and applies those changes.

 

Furthermore, you can check this article out if you want to learn how to add bank details to your invoices: Adding bank details to your invoices.

 

Keep me posted on other questions with your invoice numbers in QBO. I’ll jump right back in to assist further. Have a happy holiday!

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