Question

I can’t preview the invoice it only show the blank page

28 replies
1 view

Before I can’t send now the preview invoice even is blank screen now

QuickBooks Online - International

You can consider opening QuickBooks Online (QBO) in a different browser or using incognito mode. If that doesn't work, you can restart your computer and start a new session, @samy-wingshing.

If nothing works after you follow the steps above, let's go ahead and clear your browser's cache and cookies, as this can enhance your browser performance, improve privacy, and resolve loading issues by removing outdated data. Allow me to walk you through how to do it.

If you're using Chrome:

In the top right corner, click the three vertical dots.
Go to Delete browsing data, then choose a time range, like Last hour or All time.
Select the types of information you want to remove (e.g., Browsing history, Cookies and other site data, Cached images and files).
Click Delete data. (If you delete cookies while signed in to Chrome, you won't be signed out of your Google account.)

If you're using a different browser, kindly check out the Step 1: Clear your browser's cache section on this article: Clear cache and cookies to fix issues when using QuickBooks Online.

Additionally, after clearing your browser's temporary internet files, please check the following scenarios that could be causing the blank screen:

Your company name has special characters that are not allowed.
There are two or more adjacent dollar signs ($$, $$$, etc.) in any list or transaction data that would appear on the page that's not fully loading.
You are trying to access QBO with more than one browser tab simultaneously.

To dig more about what causes the blank page, you can visit this content: QuickBooks Online doesn't load correctly or has blank pages.

Furthermore, I'd like to share this material to guide you when you're ready to send your invoices: Send an invoice to a customer in QuickBooks Online.

If you have additional queries related to your sales, don't hesitate to come by in the Community. You're always welcome anytime.

Windoro

In iPhone not working

on website is working

fix export and preview invoices in mobile App

R

RCV

I want to take a video to show to you guys , but your attachment file size is limit the video that I can send u, can you able to let me send u a video to let u know what is the issue with us now ?

We hear your frustration and it makes sense that you feel this way. Repeatedly calling with a common issue can feel like an inefficient use of everyone’s time. You're looking for a proactive approach where the problem is acknowledged and addressed based on collective user feedback. This way, it can expedite the resolution and save everyone time and effort. I’ll make sure to pass on your concerns so that we can look into a more streamlined approach to solve this issue, samy-wingshing.

Yes, the maximum attachment file size is 9 MB. In this case, we recommend reaching out to our Customer Support Team. We know you already contacted us, however, this is the best option for them to further investigate what's causing this preview invoice's issue. Here's how:

Open the QBO mobile app on your device.
Click the Menu icon located in the lower right corner of the screen.
Go to the All tab and scroll down to the Attachments section.
Hit Help and choose your preferred way to connect with us.
Click Articles and Support and choose Contact Us.
Choose the specific concern you want to talk with or click Ask about something else.
Enter your concern in the provided box field, then click Continue.
Press Callback to reserve a spot, allowing an available expert to call you back.

Moreover, you can check out these articles that will help you organize your invoices and payments:

The Community always has your back if you have additional concerns with your invoices or any QuickBooks-related concerns. We'll be right here to provide any kind of assistance, samy-wingshing.

S

samy-wingshingAuthor

I am sorry we are use iOS Apple iPhone not computer , we are using the phone the iOS app have issue … please try to fix it … you were sending instructions for computer to me not help at all

R

RheaMaeH

Thank you for following up and clarifying you're using the QuickBooks Online (QBO) app on your iOS device. I understand how frustrating it can be to encounter issues with mobile apps, especially when they affect critical tasks like previewing invoices. Let's work together to resolve this problem. I'll provide you with troubleshooting steps for the iOS app.

To start, let's refresh your data to ensure you have the latest information available in your QBO app. Please make sure you are connected to the internet and follow these steps for iOS:

Navigate Settings and click General.
Select iPhone Storage and tap the QuickBooks Online app.
Hit Offload App.

After refreshing your app, please restart your phone and check if you can preview your invoices. If the issue persists, try uninstalling and reinstalling the QuickBooks mobile app.

Additionally, ensure your device is running the latest version of iOS to avoid any compatibility issues with the app.

Alternatively, you can access your QBO account through your computer-supported browser. Then, log in to your QuickBooks Online account via a browser.

If none of these steps resolve the issue, I recommend contacting our QuickBooks Online Support team. They can investigate further and provide personalized assistance.

For tips on personalizing your invoices to create professional-looking sales forms, refer to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Your ability to efficiently manage your invoices is essential, and we're committed to finding a solution. If you have other concerns or questions, please don't hesitate to reply below. We're always here to help.

Windoro

Hi

yes also me and thats too much bad we can sent invoices to customers

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