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Sajaahath
November 11, 2023
Question

I cannot customize the template

  • November 11, 2023
  • 1 reply
  • 0 views
please help its showing 

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1 reply

L
LeizylM
November 11, 2023

Thank you for posting here in the Community, Sajaahath. I'm here with some steps we can perform so you can successfully customize the template in QuickBooks Online. d

 

I appreciate you for sharing the details. Let's try accessing your QuickBooks Online (QBO) account via a private or incognito window. This way, we can see if this is a web browser-related issue. Let me guide you on how.

 

Sometimes, data stored from your regular browser for a long period causes unusual behavior in the browser. Here are the shortcut keys for accessing a private or incognito window:

 

  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once logged in, try to email a sales receipt again. If it works, I recommend clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate. You can also switch to a different supported browser.

 

I've added this article to learn more about how to personalize your sales form: Customise invoices, estimates, and sales receipts in QuickBooks Online.

 

Please keep us posted if you need additional assistance with your sales receipt. I'm always here to help. Have a great day. 

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