I cant seem to find a payment made by my customer in my banking.

Hello @liyen22,

Let me help share a few things which are possible reasons why you're unable to find a payment transaction from your customer in banking.

To start with, the payment solutions you used to accept the payment from your customer may have encounter issues while processing it. I'd recommend contacting their technical support so one of their specialists can help you trace and identify the status of the payment transaction.

Meanwhile, transactions downloaded in banking is based on the data shared by your bank. With this, I'd also recommend contacting your financial institution so one of their live support can help you find the payment transaction which seems to be missing.

Additionally, you might also want to check out this helpful article to know how to manage your account register and utilize its related functions: Find, review, and edit transactions in account registers.

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Stay safe!