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finance209
December 7, 2024
Question

I do not get discount for subsription fee

  • December 7, 2024
  • 1 reply
  • 0 views

My subscription due on 7 Des 2024; if payment before due date will get 50% discount, through update payment info. I had updated the payment info, but still do not get the 50% discount.

1 reply

C
ChristineJoieR
December 7, 2024

It’s a good opportunity to save while enjoying all the features in QBO, Finance. To effectively resolve the issue regarding your subscription discount, I'll provide more information about the causes of why the discount didn't apply to your QuickBooks Online billing.

 

QBO provides customers with exciting discounts that vary based on promotional offers available from time to time. Since you didn't receive them, here are a few steps you can take to resolve this issue:

 

  • Double-check the terms and conditions of the discount offer to ensure you meet all the criteria.
  • Ensure that your payment information update was successful. Look for confirmation emails or notifications in your account that verify the update.
  • Check your most recent billing statement to confirm if the discount was applied after your last inquiry or action towards resolving this issue.

 

Otherwise, we can contact our QuickBooks Online customer service team to investigate your eligibility for a discount. Please provide them with all the necessary details, including account information, payment details, and the expected discount.

 

Here's how:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Tap the Contact Us button.
  4. Choose a topic from the boxes or tap the Ask about something else box.
  5. Next, state your concern in the box. Example: Refund concerns. Then, press the Continue button.
  6. After that, select between the two options: Have us call you or Schedule an Appointment.

 

To know the ideal time to reach our support team, click the link to view the complete information: QuickBooks Online Support.

 

Also, I recommend checking this QuickBooks website for the most current information on promo and discounts: Plans and Pricing in QuickBooks Online.

 

To learn more about managing your account, billing, and subscriptions, see this article for additional references: Manage billing, payment, and subscription info in QuickBooks Online.

 

You can still post your query about concerns regarding your subscription discount. Let me know in the Comment section. Stay safe.

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