I dont have credit memo in my customer category. If my credit customer returns the goods how shall I enter.

Thanks for joining the Community space, @abdul-rackstore-.

In QuickBooks International they use credit note in the Customers category instead of credit memo. However, this two options have the same functions.

To create a credit note, here's how:

1. Click the + New.
2. Select Credit note.
3. In the Customer dropdown, choose the customer's name.
4. Enter the credit note details, such as the date and the amount.
5. Select Save and close.

Once done, you can now apply the credit note to your invoices. For more details, open this article: Create and apply credit notes or delayed credits in QuickBooks Online.

If you can't still find this option, let's open your account in an incognito or private browser. Stored cache data can cause an issue with the browser that hindrance the performance of your account.

Here are the keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it works, I'd suggest logging back to your regular browser and clear its cache. If the issue persists, I recommend using other supported browsers. This way, we can see if this is a browser-integrated issue.

You can also check these articles for more information on how to manage your sales forms and refunds in QuickBooks:

• Customise invoices, estimates, and sales receipts in QuickBooks Online
• Record a customer refund in QuickBooks Online

You can always reach out to us if you have any other questions about QuickBooks Online. We're always here to help!