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June 22, 2022
Question

I have 2 invoices and a cn from a supplier in May. Now doing the banking for May, but can't work out how to link the payment to the 2 invoices AND the cn. Help please?

  • June 22, 2022
  • 1 reply
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1 reply

Rose-A
June 22, 2022

Hey there. lisette-verheij.

 

Cn or credit note will not show when linking a payment from the banking page. You can only link the payment transactions to your open invoices.

 

Here's how to link the payment:

 

  1. From your Banking page, select your bank account and click the payment.
  2. Choose to Find match (see the sample screenshot).
  3. Filter the transaction and dates to show all Open invoices.
  4. Select the 2 invoices and double-check the payment amount.

 

You can manually record the cn or use the Resolve | Difference option to ensure your transactions are matched.
 

 

You can also record the payments to your open invoices by following the steps in this article. Also, you'll find more details about managing your transactions from the banking page:

 

Record invoice payments in QuickBooks Online.

Categorize and match online bank transactions in QuickBooks Online.

 

Feel free to let me know if you need additional assistance. I'd be more than willing to lend you a hand. Have a good one.