I'm new on QuickBooks and I paid my worker and it's saying it's been paid on my end but they haven't received it yet what do I do? I checked the invoice and it's paid

Hi there, Thomas. It's possible that the account number where you sent the funds was incorrect. Let me provide more details below.

There are two main reasons why the payment has not been received:

1. The employee's bank account information was incorrect.
2. There's an issue with the employee's bank.

I recommend double-checking your worker's bank account details to confirm.

However, if your payment is sent to the correct account but not received, I suggest contacting our QuickBooks Online support team. They can help you verify and may be able to process a refund if needed.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select the (?) Help icon.
3. Use the QB Assistant to enter your question or topic, or use the Search tab to enter a keyword or topic you're interested in.
4. If you can't find the answers to your questions, select Contact Us to get help from an expert.

Additionally, refer to this article for guidance on how to reverse a direct deposit in QuickBooks Payroll.

Furthermore, refer to this article to void or delete a paycheck for your employee in QBO.

Let me know if you still have concerns about managing your paychecks in QBO. I'm here to help you always.