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August 8, 2024
Question

I recently changed my email here. Now my customers can’t reply to my quotes and invoices

  • August 8, 2024
  • 1 reply
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1 reply

August 8, 2024

Let me help you manage quotes and invoices sent to your customers so they can respond efficiently, dmcg123123.

 

In QuickBooks, sending forms through customer emails utilizes the default QuickBooks email address. That said, this allows customers to respond directly to the email thread, reaching the invoice sender (your company's email address).

 

To ensure they can effectively respond to the emailed invoices, you can add your new email address under the Copy (Cc) section and make sure the Email me a copy at sampleemail@gmail.com checkbox is enabled. Then, consider resending the transaction again.

 

I've also included a screenshot below for reference.

 

 

However, if the issue persists, I recommend reaching out to your email provider to further review your account so that customers can reply to the quotes and invoices sent.

 

Moreover, here's how you can track and enter customer-paid invoices to ensure the accuracy of your accounts: Record invoice payments in QuickBooks Online.

 

I'm always around to further provide assistance when managing customer sales transactions in your account. Stay safe and have a great day ahead!