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December 15, 2023
Question

If the seach bar not responding, how will i search for an invoice

  • December 15, 2023
  • 1 reply
  • 0 views
can't search for an invoice on a serach bar cause its not working

1 reply

JenoP
December 15, 2023

I appreciate your time in posting your inquiry in the Community forum, annielanga-south. Let me now address your question regarding the inability to search for invoices in QuickBooks Online (QBO).

 

I'd like to begin by informing you that we're currently investigating an issue with the invoice search function (INV-95892). Our engineering team is already working on identifying the cause and developing a solution as well.

 

We have created a contact list for impacted users to provide regular progress updates. By adding you to this list via our support team, you will receive ongoing communications on the status of the investigation and a final notification when the problem has been resolved.

 

Let me share this article on how to reach out to our support team: How And When Can I Contact QuickBooks Online Support?

 

In the meantime, allow me to provide some alternative options to help you efficiently find invoice forms while the issue is being worked on.

 

First, you can search for an invoice in the Sales menu. Here's how:  

 

  1. Go to the Sales menu and proceed to the Invoices tab.
  2. Click the drop-down list for Status and select the status of the invoice that you're looking for.
  3. You can also filter the date in the Date section.

 

 

 

Second, you can run the Invoice List report to look for a specific transaction. Let me show you how: 

 

  1. Go to the Reports menu and type in Invoice List in the Search bar.
  2. Proceed to the Report period and select the date of the invoice. 

 

 

Allow me to share these articles as well in case you might need them when working in the program:

 

 

Don’t hesitate to reply if you need more help when managing or locating invoices within QBO more broadly, annielanga-south. Again, we appreciate your time and patience as we're sorting this out.