In supplier credit, how to return supplier's product? There is no selection of product and quantity in online plus model Taiwan. Any advice?

Hi there, elisahte.

When recording a supplier credit, the option to enter the product and quantity is located under the Item details. I attached a screenshot below for visual reference.

If the option is still missing, I suggest logging into your account using a private browser. This way, you'll see if you get the same result. And, to check if the full cache is causing the problem.

Use these keyboard shortcuts based on the browser you're using. 

• For Internet Explorer of Firefox, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, I recommend clearing the cache of your regular browser. This way, it can resolve many different issues and is a good place to start whenever you see unexpected behavior in the product.

If the steps above didn't work, use another supported browser as alternatives.

For additional information on how to handle supplier credits and refunds, you can check this article: How do I handle supplier credits and refunds?.

Please refer to this article on how to run a report that shows all payments made to suppliers: Run a report with supplier totals.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.