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August 11, 2023
Question

Inventory didn't get added by movemybooks. It consolidated all inventory items as sales. Any advice?

  • August 11, 2023
  • 2 replies
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Original commenter did not share additional details

2 replies

August 11, 2023

We always aim to provide the best experience with the product, @qbdt_germooney66

 

The Inventory feature is only available in QuickBooks Online (QBO) Plus and Advanced. If you're using either one of them, ensure that the feature is enabled for you to see the Inventory option. Here's how:
 

  1. Go to the Gear icon and click Account and Settings.
  2. Under the Sales tab, click the Pencil icon in the Products and Services section.
  3. Check the box for Track inventory quantity on hand. This will enable you to select Inventory when creating a new item under Products and Services.
  4. Click Save.

 

However, if you're using Simple Start or Essentials, you might consider upgrading your QuickBooks Online subscription to activate this feature. If the same thing happens, try logging in to your account using a private browser to single out the cause of this unexpected behavior. You may use either of these shortcut keys to access your account using a private browser: 
 

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Safari: press Command Shift N

 

If it works fine, access your account using the original browser and clear the browser's cache. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

Feel free to visit our Help Article page for more insights about running your business in QBO. 

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Have a great day ahead. 

Fiat Lux - ASIA
August 12, 2023

@qbdt_germooney66 

MMB was converting your data from QBD UK version, correct? You can buy another 3rd party service to convert your data with inventories. Inventory details like name, code, description, sales account, purchase account, sales price, purchase price etc will be converted as "non-inventory" type in QBO and after the completion of the migration, you will only need to manually change the type from 'Non-Inventory' to 'Inventory' and add the quantity on hand manually for each item.

 

If your data is not complex (e.g not using group items), you can buy a 3rd party service to convert your data from QB Desktop UK to QB Desktop US or CA version.