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October 18, 2020
Question

Invoice problem - time entries already at staus closed

  • October 18, 2020
  • 1 reply
  • 0 views
trying to create an invoice for a project and the time entries are at status Closed. I need to have them changed from closed so i can invoice them. The system thinks they are on an invoice but they are not. Atleast not that I can see.

1 reply

Angelyn_T
October 18, 2020

Hi there, @info992.

 

I can guide you on how to open your billable entries so you can add them when creating a new invoice.

 

Time entries will be closed once they're added on an invoice. To open it again, you can locate the invoices where the billable transactions were linked, then remove them from there.

 

To start, you can check the customer's name where your timesheet is as mark billable. 

 

Once done, review the invoices created for that customer. From there, open the once where the entries are added, then remove the linked time entries.

 

  1. From the Invoice page, click on the Linked transactions.
  2. Select Remove all.
  3. You can now see the billable time on the right side of the page.

To learn more about billable transactions, feel free to read this article: Invoice customers for project expenses.

 

You can as well check out the details from this link as additional references while working with your invoices.

 

Post again if you have any other questions. I'm always here to help. Have a good day!