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emily31
November 1, 2021
Question

Invoices are no longer syncing with my payment processor

  • November 1, 2021
  • 1 reply
  • 0 views

When payments are processed, quickbooks invoices are not syncing and show as unpaid. I spoke with Chat and they told me Quickbooks does not have this function which is absolutely false as I have used quickbooks for years and they have always synced automatically, this only started happening last Thursday.

1 reply

M
MadelynC
November 1, 2021

I’m here to provide information on why invoices are no longer syncing with the payment processor, Emily.


Before anything else, what type of payment processor are you using?


Once the sync settings aren’t configured properly, there’s a chance you’d encounter issues on your data like invoices. You can check it to ensure integration behaves the way you want.


You can use this information to review your sync settings: Manage your QuickBooks Connector sync settings.


When the issue resolves, check out this guide to record deposits: Make bank deposits in QuickBooks Online. It makes sure everything matches your real-life bank deposit.


Let me know if you have any other questions or concerns besides invoices. I’m always here to help. Have a great day!    

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