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April 7, 2022
Question

Invoices don’t display in the I phone App. This is not acceptable for me, I can’t track , edit or sea any invoice. Please solve this issue

  • April 7, 2022
  • 1 reply
  • 0 views
Invoices don’t display in the I phone App. This is not acceptable for me, I can’t track , edit or sea any invoice. Please solve this issue

1 reply

April 7, 2022

Hi @tareq-salama. I'll make sure you're able to display invoices using the phone app.

 

Let's perform a few troubleshooting steps to determine the reason why invoices using the phone app aren't displaying.

 

We can start by resetting the performance of the QuickBooks Online app installed on your phone to get rid of the cache log while using it. Let me walk you through the steps on how to accomplish this.

 

From the mobile app interface:

 

  1. Go to the Hamburger icon.
  2. Select Reset App Data.

 

For the settings on IOS devices:

 

  1. Go to Settings.
  2. Under General. select Storage.
  3. Select your QuickBooks app.
  4. Click Offload App.

 

But if the suggestions above didn't make any changes to the display of your invoices, let's consider logging into your account using a browser on your mobile device so you can successfully work on your invoices.

 

In the same manner, here's an article you can read to learn more about the different browsers you can use: What Browser is Needed for the Best QuickBooks Experience?

 

On top of that, I've also included this reference helpful with a compilation of articles you can use while accepting payments from your customers: How to Receive and Record Invoice Payments in QuickBooks Online?

 

Don't hesitate to post again here if you have other questions or concerns with QuickBooks mobile invoicing. I'm always around ready to help. Take care and stay safe!