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N
nitrokss-hotmail
July 22, 2024
Question

Is anyone experiencing latency in uploading invoices via csv? i forwarded my compalint to support team last June 17, 2024, until now it has not been resolved.

  • July 22, 2024
  • 1 reply
  • 0 views
I have followed all import guides, used browser in incognito mode but it still takes around 50mins or more to upload 100 invoices. most of my invoices only contain 1 line item.

1 reply

A
AnneMariee
July 22, 2024

Let's review some things to ensure you're getting the most out of QuickBooks Online, nitrokss.

 

QuickBooks Online operates through a web-based interface, which relies heavily on your device's processing power, available memory, and the bandwidth of your Internet connection. Issues in any of these areas can affect performance. To optimize your experience, I recommend using Chrome, making sure your operating system is up-to-date, and then checking that your internet speed meets the necessary requirements for efficiently running QuickBooks Online.

 

For more details, please refer to these helpful resources:

 

 

If the issue persists, I suggest reaching out to our Customer Care Team for further assistance. They can investigate why you're experiencing latency issues and provide additional support. For more information on contacting support, check out this article: QuickBooks Online Support.

 

For future reference, here's a guide on generating reports to obtain valuable data about your company: Run reports.

 

Come back to the Community if you have other concerns about uploading transactions to QuickBooks, nitrokss. I'll be around to help you out.

N
nitrokss-hotmailAuthor
July 22, 2024

I have used chrome and also chrome in private mode.  Not only that i have also used other browers firefox and edge in regular and incognito mode but still experienced the same latency (upload rate 100 invoices upload time 50 mins or more).   Im using an i7 pc 16gigram, internet speed 200mbps-300mbps.   I have raised this issue with qbo support since June last month and according to qbo support they have elevated this issue to their engineers.  It has been more than amonth now and nothing has been resolved.   

J
JorgetteG
July 22, 2024

We acknowledge your return and express gratitude for the meticulous steps taken, Nitrokss.

 

Corresponding reports have been received regarding the issue at hand, and we extend our appreciation for your diligence in highlighting this matter. Presently, an active investigation is underway to address the latency quandary associated with the usage of QuickBooks online.

 

To ensure that you are kept informed about the progress of the investigation, we suggest reaching out to our support team. By following these steps, you can be added to the group of affected users and receive updates via email:

 

  1. Go to the Help menu.
  2. Select the Search option.
  3. Click on the Contact Us button to provide details of your concern.
  4. Proceed by clicking Continue.

 

Additionally, we wish to draw attention to pertinent resources within QuickBooks that could greatly aid your invoicing responsibilities and facilitate the management of financial reports:

 

 

Your patience and understanding are invaluable as we endeavor to rectify this matter. Should you require further guidance, specifically in managing invoices or any related inquiries, please don't hesitate to respond below. We are committed to providing you with prompt assistance.

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